Acceptable use policy - What is allowed and what isn't

Last updated: 28th August, 2022

HostMato, being a web hosting company, provides hosting to all the clients worldwide. In such scenarios, it is our responsibility to protect each and every client, and make sure that they have the best experience. Hence, this is the reason for having an AUP.

All services provided by HostMato should be used for lawful purposes only. Using our service to host any content, or transmit any media that violates US laws, is strictly prohibited. The provisions defined in AUP are intended as guidelines and should not be considered as an exhaustive list. To generalise, any content or conduct that violates law, regulations, or the standard norms, whether mentioned explicitly in the AUP or not, are prohibited. We reserver the right to prohibit activities that damage our reputation. In case we find you are not adhering to the AUP, we reserve the right to terminate your service.

Use For Spamming
All users must comply with rules and regulations while sending bulk emails/ marketing emails, including but not limited to CAN-SPAM act of 2003.

Users may not send emails to other users who have not explicitly opted for double opt-in. Users must keep accurate records for opt-ins and consents, and should be able to produce the same in case if requested by HostMato. This is required, especially if you are sending mass emails. If you do not have proper records, we will consider that you do not have consent to send emails. We prohibit sending emails to users that have not explicitly signed up and opted to receive marketing emails from you. 

Prohibited Uses
Using our services for the following uses is entirely prohibited, unless specified explicitly. If found participating in any of these activities, will lead to immediate termination without any notice.

Email or SMS bombers
Resource internsive activities (CPU, I/O, memory, etc.)
Port scanning
Distributing credentials/ personal information
DDoS attacks
TOR nodes
Open DNS resolvers
Crypto currency mining
Hitleap or any traffic exchange bots
iBusinessPromoter or similar software
Social media crawlers
Telnet or SSH access scripts
Destructive activities (for instance, phishing, malware and/or distributing malicious content, etc.)
Illegal activities (for instance, ponzi schemes, pyramid schemes, phishing, scam websites and pirating software, etc.)
Video streaming
Any type of file hosting/ file storage, leeching, cyberlocker, or similar activity is strictly prohibited

Fair usage policy
Unlimited and unmetered claims have software limitations, and are subject to fair use. Our hosting plans are intended to be used for content related to hosting websites/ e-commerce sites or similar. Using it for storing personal files, cloud storage service, sharing media, content lockers is strictly prohibited. If you are found using more resources that what is realistic or abusing it, we will let you know via ticket to reduce your usage. If any user's usage patterns imposes risk to other user's access, we will suspend the user's service until we find a mutual resolution.
That being said, if you have wordpress site/ e-commerce shop and end up using 100 GB space, it is completely fine. However, if you sign up with the intention of hosting file distribution service and end up using 100 GB space, this wouldn't be allowed. We generally do not interfere unless it is causing issues on the entire node.
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